Help Q & A

Q: There isn't the correct heating type for my property.

A: If you are unable to find a heating option that is appropriate for your property then please contact us and we will endeavour to add it. Please email info@habitats.co.uk and we will try to respond with in 24 hours.

Q: There isn't the correct window type for my property.

A: If you are unable to find a window type that is appropriate for your property then please contact us and we will endeavour to add it. Please email info@habitats.co.uk and we will try to respond with in 24 hours.

Q: There isn't the correct outside space option for my property.

A: If you are unable to find an outside space that is appropriate for your property then please contact us and we will endeavour to add it. Please email info@habitats.co.uk and we will try to respond with in 24 hours.

Q: How do I crop a photograph?
A: Use the edit button (pencil) to show the photo editor. From here select "Crop" and then drag the rounded crop handles so only the parts of your photos you wish to keep are highlighted. Press done to save any changes.

Q: How do I straighten a photo?

A: Use the edit button (pencil) to show the photo editor. From here drag the fine rotate tool left or right until your horizon looks correct. Press done to save any changes.

Q: How do I change the order in which my photos are displayed?

A: Simple drag the photo from its current position, over to the position where you would like it to be shown. A dashed box will appear, allowing you to release the photo into it's new position.

Q: How to brighten an image

A: Use the edit button (pencil) to show the photo editor. From here select the "Colours" tool and drag the Brightness slider left or right until you photo displays as you would like it. Press done to save any changes.

Q: How do I change my photo from landscape to portrait?

A: Either use the Crop tool (see 'How do I crop a photo' section) or, in the photo editor, click Aspect Ratio and then choose either Landscape or Portrait, and then click the yellow Done button when you are satisfied.

Q: How do I add a floorplan?

A: Go to properties, then click on your property, then on the Details tab scroll down to Floorplans, click on edit. You can Drag & Drop a floorplan file or browse and chose the files you wish to upload.

Q: How do I edit my floorplan?

A: Use the edit button (pencil) to show the photo editor. From here, use the 'Rotate left' button to spin the floorplan so it is the correct way up.

Q: What if there isn't a key feature that best describes my property?

A: If you are unable to find a key feature that is appropriate for your property then please contact us and we will endeavour to add it. Please email info@habitats.co.uk and we will try to respond with in 24 hours.

Q: Why can i only add 9 key features for my property listing?

A: These features will appear on Rightmove & Zoopla as well the habitats website as part of your property listing. 9 is the maximum number of features we have chosen in line with Rightmove & Zoopla.

Q: How do I rearrange the key features?

A: In Properties, Details, scroll down to Key Features and click Edit. Simply click, drag and drop the key features into the order you prefer. Clicking the x will remove the key feature (back into the white, unselected, key features listed below).

Q: How do I add to my property description?

A: In properties, Details, Rooms, click the drop down menu (next to the blue button saying + Add Room) click on the room you want to add and then click the blue button saying + Add Room to add the room.

Q: Do I have to put the room features in?

A: It is completely up to you if you want to add the features of each room but we think it is an important part of describing your home to a potential home buyer. These will appear on the brochure so a good reason to make sure you have ordered them and have them handy for your viewings.

Q: The room features I want isn't on the list, how do I add it?

A: If you are unable to find a feature that is appropriate for your property then please contact us and we will endeavour to add it. Please email info@habitats.co.uk and we will try to respond with in 24 hours.

Q: Why can't I write my own property description?

A: We have chosen to make the property description process simple & easy. Built by estate agent who know exactly what buyers need to see in a property description. In addition to this to speed up the process once you have selected the description it won't need approving by us therefore eradicating another potential delay in getting your property live.

Q: I want to add words into the description that are not available?

A: If you are unable to find the word that best describes your property then please contact us and we will endeavour to add it. Please email info@habitats.co.uk and we will try to respond with in 24 hours.

Q: What is a custom place name?

A: Your address isn't always the way that you would prefer to describe your property, for instance a home located in Birmingham might actually be in Sutton Coldfield and therefore would be unlikely to identify to living in the city. Therefore we created a custom place name that allows you to enter a more suitable descriptive term to the area in which you live.

Q: How do I amend my property description?

A: The description is created as a result of the information you have inputted such as the rooms & the specification of the property. Therefore if you notice that something is incorrect you can go back and change it and the description will ammend accordingly.

Q: My home isn't on the road so doesn't have a street view, where should i drop the marker?

A: Drop the marker to the closest point nearest your home, such as the road that leads to your home.

Q: What if I don't know the particular answer to a question?

A: If this is the first time you are selling a property or you've done it many times there is no reason why you should know the answer to all the questions. If there is a particular question you are stuck on either search the FAQ's or if you have done that and are still stuck email info@habitats.co.uk

Q: What does OIRO stand for?

A: It stands for "Offers in the Region".

Q: Why does someone need to visit my property in order to advertise on Rightmove & Zoopla?

A: Rightmove & Zoopla require all properties listed on their site to be validated by a representative of the respective agent listing the property.

Q: What is a Featured Property on Rightmove?

A: A Featured Property means that for 2 weeks your property will appear at the top of the page as well as having it's own standard listing. See the Property Websites section for a visual representation of what this will look like.

Q: What is a Premium Listing on Rightmove?

A: A Premium listing means that for 12 months your property will replace your standard listing with 4 preview photos instead of just 2. See the Property Websites section for a visual representation of what this will look like.

Q: What is a Standard Property listing on Rightmove?

A: A standard Rightmove listing is how your property will look on Rightmove with 2 preview photos and will remain on Rightmove as long as your subscription lasts. See the property websites section for a visual representation of what this will look like.

Q: How long does it take for my property to appear on Rightmove & Zoopla?

A: Once we have approved your property listing and your property has gone live on Rightmove & Zoopla will endeavour to get your property live with in 24 hours.

Q: Who put's up & takes down my For Sale board?

A: We work with a board contractor who once instructed to erect, amend or take down a board will visit the property to complete the job.

Q: How does the local maildrop work?

A: The local maildrop will send the amount you have ordered to those homes which are closest to your property (irrespective of price).

Q: What is "Exchange"?

A: Exchange of contracts is when the two legal firms representing the buy and seller swap signed contracts and the buyer buys a deposit. At this point, an agreement to buy or sell a property becomes legally binding: once the buyer and the seller have exchanged contracts they cannot back out of the deal.

Q: Can I renegotiate my offer after I have had it accepted?

A:Yes it is legal and quite common when a survey reveals extensive – and expensive – work required on a property. Once a buyer’s offer on a property is accepted by its seller, in estate agent speak, the property becomes “sold subject to contract”, which means that the price can still be negotiated. In England and Wales, an offer doesn’t become legally binding until contracts are exchanged. Up until that point it is perfectly legal for a buyer to reduce their offer for whatever reason or for a seller to accept another higher offer from a different buyer.

Q: How do I find a solicitor?

A: If you have a solicitor then you use them, alternatively you can ask a friend or we can refer you to our conveyancing partner who will be able to recommend a solicitor

Q: What is a memorandum of sale?

A: A memorandum of sale is a document that records the amount being paid for a property. It includes the names of both the property seller & buyer and the names of the solicitors dealing with both parties.